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#32 – Authipay issue: no transaction time and date is being submitted

Posted in ‘Authipay (AIB Merchant Services) for VirtueMart’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Monday, 08 September 2014 17:44 IST
admin
[Ticket open after email submission]
Hi Herve

i appreciate you are on holidays but hoping you may be able to help. I am trying to test the Authipay plugin for virtuemart but i am having issues successfully getting it to work. I have contacted Authipay support and they are telling me that no transaction time and date is being submitted within your plugin and thats why no transactions can go through, have you ever encountered this before ?

Many Thanks
Tommy Armitage
 
Monday, 08 September 2014 18:06 IST
herve
Hi Tommy,

Thank you for using our plugin for VirtueMart 2.
Sorry about the issue. I have open a ticket for you, it is easier to follow.

I am not aware of this issue, but I will do further test and checks. Can you provide me with your server setup and versions details:
- Server Operating System
- Web server (Apache, IIS, ...)
- PHP 5.x.x
- MySql 5.x.x
- Joomla 2.x.x
- VirtueMart 2.x.x

I will then be able then to reproduce your problem, and get back to you in the next 48 hours. In the meantime, could you try to change the Time zone settings in the plugin, because it could be an issue between your server and Authipay server time.

Kind regards,
Hervé
 
Tuesday, 09 September 2014 14:36 IST
tommy_armitage
Hi Herve,

Thansk for your response

see below details of my config:
- Server Operating System Linux
- Web server (Apache, IIS, ...) Apache
- PHP 5.3.29
- MySql 5.5.32-31.0
- Joomla 2.5.16
- VirtueMart 2.6.6

Many Thanks
Tommy

Thursday, 11 September 2014 21:31 IST
tommy_armitage
Hi Herve,

I have noticed that once you change the timexone within the configuration of the plugin it does not seem to save just defaults back to GMT have you encountered this before ?
Thanks
Tommy
Friday, 12 September 2014 14:47 IST
herve
Hi Tommy,

I do not see any reason why it stopped working. But it is strange, and maybe not completely safe, to have the latest VM and not Joomla version.

However, I can do emergency maintenance and operations on my clients' web sites, but I cannot access all my development and test environment while away from my office. Sorry about that.

So, as a compensation, I will extend your plugin subscription from the number of days since the ticket opening until I have fixed when I'm back (25/09). You will still avail of the 25% off afterwards if you want to renew your subscription, so do not worry about the automated email reminders!

Kind regards,
Hervé
 
Thursday, 25 September 2014 17:05 IST
tommy_armitage
Hi Herve,

My client is pushing me to go live with the website can you let me know if the issue has been resolved yet ?

Thanks
Tommy
Thursday, 25 September 2014 17:12 IST
herve
Hi Tommy,

I am currently trying to reproduce your issue, using a real case shop. I have also contacted Authipay to make sure there were no changes on their platform, and they confirmed me it was fine.

I will contact you back very soon.

In the meantime, do you have a test/dev copy of your website available? Or would you be able to provide me a backup of the website, so that I can further test, if needed? (akeeba backup jpa file preferred).

Kind regards,
Hervé
 
Thursday, 25 September 2014 17:40 IST
tommy_armitage
Hi Herve,

I can give you access to my own test site:

URL: http://[OBFUSCATED]

Let me know how you want me to send the username and password details ?

Tommy
Thursday, 25 September 2014 17:59 IST
herve
That will be helpful, thank you.
Please open a PRIVATE ticket "credentials for ticket #32" with the credentials in it.

Kind regards,
Hervé
 
Thursday, 25 September 2014 19:37 IST
tommy_armitage
Hi Herve

I cant seem to be able to create a new ticket think my subscription expired today would that prevent me?
Thursday, 25 September 2014 23:05 IST
herve
Hi Tommy,
Sorry about that. I am just back to my computer. Your subscription has been extended and re-enabled.
Please try again.

Kind regards,
Hervé
 
Friday, 26 September 2014 00:18 IST
herve
I think I found the issue, with the date and time zone mixed up between Joomla and hosting server settings.
I will have a fix very soon, after further testings.

And in any case, I can provide you with a custom version if you need to go live before these tests.

all the best,
Hervé
 
Friday, 26 September 2014 11:40 IST
tommy_armitage
Hi Herve,

Thats great news looking forward to receiving the update.

Thanks
Tommy
Sunday, 28 September 2014 23:28 IST
herve
Hi Tommy,

The issue has been fixed. Everything is working as expected now, except for the response details stored from Authipay (transaction date and time zone not correctly formatted, probably), but it is really a minor bug. I will work on it very soon, with further enhancements that I found while fixing this issue.

I am finishing the release package and updating my website for it.

Thank you for your patience.
Let me know if need further assistance!

Kind regards,
Hervé
 
Monday, 29 September 2014 15:45 IST
herve
Hi Tommy,

Thank you for reporting this bug and allowing to release a new version. It has open up as well some enhancements to implement in the coming weeks.

You can download the new version. Your subscription has been extended to the 13/10/2014. To avail the 25% discount on renewals, to have further updates and support, renew before this expiration date.

Good luck with your client's web site launch!

Thank you for using our Authipay plugin for VirtueMart.

Please post a rating and a review at the Joomla! Extensions Directory (JED)
http://extensions.joomla.org/extensions/extension-specific/virtuemart-extensions/virtuemart-payment-systems/24657

Kind regards,
Hervé
 
Monday, 29 September 2014 17:23 IST
tommy_armitage
Many Thanks Herve.

Thursday, 30 October 2014 09:05 GMT
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

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