Wednesday, December 04, 2024
Text Size
Home Extensions Support Stripe for VirtueMart #103: You have passed a blank string for 'source'

Suspension of plugins development

Important information - October 2023

We have taken the difficult decision to suspend development, before further decision and arrangements for our customers.
 

You need to be a subscriber in order to receive support. We provide free documentation for our extensions, accessible for everyone to read. If you want to ask a pre-sales question, you don't have to be a subscriber. Just use the Contact Us link at the top or footer of the site.

Subscribe

Please make sure that your question is not answered in the documentation, or in the tickets below before submitting a ticket for support. It will save you time!

#103 – You have passed a blank string for 'source'

Posted in ‘Stripe for VirtueMart’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Monday, 05 February 2018 16:09 GMT
Bongoit
Hi,

When I am using Stripe.js I get:
You have passed a blank string for 'source'. You should remove the 'source' parameter from your request or supply a non-blank value.

When I am using Charge Direct I get:
Sending credit card numbers directly to the Stripe API is generally unsafe. To continue processing use Stripe.js, the Stripe mobile bindings, or Stripe Elements. For more information, see https://dashboard.stripe.com/account/integration/settings.

I am using VirtueMart 3.2.12, Joomla! 3.8.4 Puma-IT Stripe 2.2.0. and Rupostel OPC 2.0.352.141217.

This is a brand new install of your plugin.

I have looked at the other tickets that reference this problem, but I cannot find an answer in them.

Thanks,
Justin
Monday, 05 February 2018 16:23 GMT
herve
Hi Justin,

Thank you for using our Stripe plugin for VirtueMart.

I am working at a similar bug, so it should fix yours as well. Thanks for sharing your setup, so that I can test the same one for you.

Please bear with me while I am fixing this.

Kind regards,
Hervé
 
Monday, 12 February 2018 14:53 GMT
Bongoit
Hi Hervé,

Do you have an estimate when this bug should be fixed?

Many thanks,
Justin
Monday, 12 February 2018 16:04 GMT
herve
Hi Justin,

Sorry for the late reply. I have both the issue with Rupostel OPC and VirtuePlanet OPC. Like with other extensions using heavily Ajax scripts, and modified processes from the default VM ones, it is difficult to overcome issue sometimes.

Just to make it clear, it is not a bug, but a compatibility issue. You can use direct charge as a workaround. I am aware that it is not ideal, and may require more PCI DSS compliance. It is a workaround only, soon deprecated now. In the Stripe.com dashboard, go to Business settings > Integration > Advanced options, and enable Process payments unsafely

I am working with the other developers, but I cannot guarantee a quick fix. And for an ETA, I cannot estimate their own availability to work with me on this issue, I think it is understandable. I wish to add this compatibility at the end of the month, but again, I cannot promise it.

Finally, to get some details, you can read the reply I gave to another client lately
https://www.puma-it.ie/en/joomla-virtuemart-extensions/support/stripe-for-virtuemart/97-activation-of-3d-secure#p877

Please let me know how it goes.

Kind regards,
Hervé
 
Monday, 12 February 2018 16:24 GMT
Bongoit
Hi,

I have started a thread at Rupostel too, please let me know when we have a solution?

https://www.rupostel.com/phpBB3/viewtopic.php?f=7&t=3753&sid=9a93cc62e072e899b3c9cfcab97e1079

Thanks,
Justin
Wednesday, 28 February 2018 12:05 GMT
Bongoit
Hi,

I still have no idea when this bug will be fixed. Can you provide any information?
Wednesday, 28 February 2018 13:13 GMT
herve
Dear Justin,

Again, it is not a bug, but a compatibility issue. We have a deprecated workaround that works with Rupotel OPC: Charge Direct. And two weeks ago I gave you the Stripe.com settings to use it (see ticket reply above).

Also, I already gave you some explanations. This compatibility issue is not my first priority at the moment. You are free to understand them or not:

Don't get me wrong, I know that my plugin "should" work with many other extensions like OPC. But I cannot guarantee it, with the complexity and diversity of the extensions out there. And I don't state otherwise on my website. [...]



I have other requests from customers, a few bug fixes, and more localisation to add (German, Italian, Spanish, ...), so I need to prioritise them. I also have some ecommerce websites to update, to bring some income for my family. Unfortunately, the plugin in itself is not enough, I spend more time working on it, than the income it brings, with only a few renewals after a year subscription.



I really wished to have a quicker solution for you, but integrity and honesty are my highest ethos, so I need to tell you the situation as it is now.


Once I have a solution for the compatibility with OPC, I will let you know, of course. And as a proof of appreciation of your understanding, I will extend your subscription from this date.

But finally, if this temporary solution, and future appreciation, do not suit you, you may have an exceptional refund. Please let me know.

Kind regards,
Hervé
 
Wednesday, 28 February 2018 17:17 GMT
Bongoit
Hi,

As per my first post in this thread, Charge Direct *does not work* for recently created Stripe accounts.

Both you and Rupostel *continue* to advertise your plugins as compatible with each other:

"We have tested them to make sure they are compatible with our Stripe payment plugin, and we cooperate with their developers to make our clients happy!"

Is this simply a lie?

I understand that you are not interested in prioritising this issue, but we are over 2 weeks later now, hardly a priority.

If the plugin does not make enough money to be worth your while to maintain it, then charge more - or give up and open source it!

I am not even demanding the fix - just the answer to a question:

When will this bug will be fixed?
Monday, 26 March 2018 10:37 IST
Bongoit
Hi All,

Here we are, a month later, still no update. Will this problem ever be resolved, or will you continue to ignore me?

These plugins claim they are compatible, yet are not. When will this be resolved?

https://www.rupostel.com/phpBB3/viewtopic.php?f=7&t=3753&p=7608&sid=0a1307e59669f1e09b8e4777e618cd4d#p7608
Edited by Bongoit on 2018-03-26 09:38
Monday, 26 March 2018 11:25 IST
herve
Hello Justin,

I hope you are well. Nobody ignores you, and if you read again, there is no release date yet for this compatibility issue, and no one is in position to demand for one. Keeping repeating and requesting it won't get you closer to a solution.

Again, it is not a bug, but a compatibility issue. We have a deprecated workaround that works with Rupotel OPC: Charge Direct. The issue is more relevant since October 2017 for new stripe.com accounts, and again, like stated before, we are aware of that. And this is still a public ticket, visible to anyone with or without a subscription, and well indexed by search engines.

Also, the claim about compatibility could not be clear enough on the main extension page:
This plugin has been successfully tested with

- Joomla 3.8.5, VirtueMart 3.2.12,

[...]

- Rupostel One Page Checkout 2.0.266, VM 3.0.4 / Joomla 2.5.27.


If the temporary solution (stated above), and future appreciation, do not suit you, do you want an exceptional refund? Please let me know.

Kind regards,
Hervé
 
Monday, 26 March 2018 19:18 IST
Bongoit
Is the only supported use with Rupostel Joomla 2.5.27, which has been known insecure for over three and a half years?:
https://www.joomla.org/announcements/release-news/5568-joomla-2-5-27-released.html

You require that people use a 3.5yr out of date CMS in an eCommerce environment to support Stripe accounts younger than October 2017?

In that case I will have a refund please.

Thanks,
Justin
Wednesday, 28 March 2018 20:17 IST
herve
Hello Justin,

Thank you for your reply. To process with your refund, please certify in replying me back that you have removed any copy of our Stripe plugin, locally and remotely, and that you will not attempt to use it without a valid subscription.

Kind regards,

Hervé
 
Thursday, 29 March 2018 12:06 IST
Bongoit
Hi,

I have uninstalled from the website (please see attached) and deleted my downloaded copy of the .zip.

All the best,
Justin
Thursday, 29 March 2018 12:56 IST
herve
Dear Justin,

Your refund has been done and checked now (Paypal).

Have a nice day!
Hervé
 
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

Support Hours

Our opening hours are Monday to Friday 09:30 – 17:30 Irish Time (GMT). See our local time.
The ticket system is closed on weekends and outsides these days: you can neither file new tickets or reply to existing ones.

Popular Joomla Posts

Stripe for Joomla & VirtueMart: SCA and PSD 2, Questions and Answers

With the Strong Customer Authentication (SCA) deadline falling on Saturday, 14 September 2019, we received a lot of questions...

My Account

Reviews for Stripe for VirtueMart

Post a review

Stripe Plugin for Virtumart best Ever

12 November 2019
star starstarstar star 
Functionality

Once you go through the documentation and try out the settings (and don't forget to test it with a "test item", it works like a dream.

Ease of use

Very easy to use, though a little play with the settings may be needed to get an understanding of the system. And you need a stripe account.

Support

Best support ever. Hervé has been very patient and kind and helped me greatly when the Stripe plugin no longer spoke with the new updates.

Documentation

Documentation is very good. You do need a Stripe account, and you need a little "try out" time to get it all in place.

Value for money

Yes, very much value for money. The plugin, Hervé's support, the easy for the customers to use it. It is all worth it.

I used this to: I use it for my IMRF Bookshop: imrfbookshop(.)org. People can now pay by credit/debit card, Paypal (different plugin) and they can request an invoice and pay by bank transfer.
Owner's reply: Thanks a Million for your excellent review! This means a lot to me. And on a early Tuesday morning, you not only you made my day, but you made my whole week! Please accept my sincere gratitude for your feedback and for your trust in my services.

Works just fine

07 November 2019
star starstarstarstar 
Functionality

I particularly liked that test and live config is entered once, and a radio button to switch between modes

Ease of use

Straight forward to setup in the backend and easy for customers to use on the frontend.

Support

Issues created by an upgrade to Virtuemart were dealt with in a timely manner by the developer.

Documentation

Good documentation library that uses screen shots to clearly show configurations

Value for money

Yes. There are different subscription options, depending on your requirements.

I used this to: Selling various items of merchandise for a sailing club through Virtuemart.
Owner's reply: Thank you so much Lee! I am very grateful for your review and support!

Easy

15 February 2019
star starstarstarhalf star 
Functionality

Covers all what I need

Ease of use

Very simple installation and very simple tu use it

Support

Excellent !

Documentation

Nearly good

Value for money

Sure !

Owner's reply: I am really thankful for your review on the JED ! Our Documentation has been improved now, also with the addition of Styling and CSS help. Soon it will be available in several languages!

Works as advertised

19 November 2018
star starstarstarstar 
Functionality

Excellent, very easy to integrate and works well with the OPC we use from Virtueplanet.

Ease of use

Customer simply sees a neat credit card form

Support

Excellent, fast and comprehensive

Documentation

Simple to follow

Value for money

Very competitively priced, license is simple - use on as many domains as you like

I used this to: Multiple ecommerce websites
Owner's reply: Thanks a million Sharkey Consulting! I am very appreciative of your support!

Excellent plugin for Stripe credit and debit cards

23 April 2018
star starstarstarstar 
Functionality

Excellent - does everything we need

Ease of use

Very easy to use, configuration is easy

Support

Excellent - 200 out of 100 if I could :) Herve helped with any queries super quickly

Documentation

We didn't need to use it - the online help was perfect

Value for money

Excellent value, great extension for our needs

I used this to: Selling academic residential conferences
Owner's reply: Thanks a million David! I am very grateful for your appreciation!

Good component and support

13 April 2018
star starstarstarstar 
Functionality

It works good and easy with OPC.

Ease of use

Very easy to install.

Support

I had a problem and it was solved fast.

Documentation

Enough

Value for money

good

I used this to: VM shop
Owner's reply: ¡Muchas gracias! I really appreciate your feedback!

Excellent plugin, wonderful support!

05 March 2018
star starstarstarstar 
Functionality

Works perfectly.

Ease of use

Very easy to use.

Support

Great support! There were some issues with the template we are using, but Hervé was very helpful and competent to find a solution!

Documentation
Value for money

Absolutely worth the money.

I used this to: An Italian online tea shop.
Owner's reply: Thank you very much for your great review, It means a lot to me!

Stripe for Virtuemart

10 April 2015
star starstarstarstar 
Functionality

Functioned perfectly

Ease of use

Easy to use.

Support

Excellent support. Herve installed. Worked perfectly the first time.

Documentation

Easy to understand

Value for money

Worth more... great value.

I used this to: Our Shopping Cart Products on our Website

Convenient Stripe Virtuemart Plugin

17 January 2014
star starstarstarstar 

This plugin is great! At first I couldn't get it to work with my install of joomla and virtuemart--but the great tech support from Puma-it (Herve) did real right by me, helping me to quickly resolve the problem and get this up and working on my site. Thanks Herve for your great Code and keep up the great work!

Owner's reply: Thank you Sethtc for sharing your review on my plugin and support services! That is the first review, so I feel very proud. Serving our customers as best as we can is rewarding, I know it!

See more reviews

Post a review

Reviews are taken from the Joomla Extensions Directory™ website.