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Home Extensions Support Stripe for VirtueMart #125: STRIPE not showing as payment option

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#125 – STRIPE not showing as payment option

Posted in ‘Stripe for VirtueMart’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Tuesday, 21 August 2018 12:39 IST
cirymarr
 Hi

I have installed STRIPE plugin on our site, but it is not offered as a payment option within the checkout - just Realex (which we are trying to discontinue, by implementing STRIPE). I am very confused.

Linux/Apache
Joomla 3.8.11
VM 3.0.18
PHP 5.6.35
Edited by cirymarr on 2018-08-21 11:39
Tuesday, 21 August 2018 12:43 IST
herve
Hi Ciaran,

Thank you for using our Stripe plugin for VirtueMart.

Please could you check that the plugin is published in Joomla Administrator > Extensions > Plugins ? It may not be published by default after install (one little feature to add actually).

Then of course it should be published in VirtueMart > Payment methods but this one is rarely missed.

Kind regards,
Hervé
 
Tuesday, 21 August 2018 13:47 IST
cirymarr
Hi Hervé

Yes, both plugin installed and published in VM Payment methods...

Tuesday, 21 August 2018 14:05 IST
herve
All right, that's weird so. Unless there are special conditions on the Stripe payment method, or on the Realex one, it should be displayed.

Please could you try the debug mode to get an error? I supposed you are familiar with it, and I put the guidelines below, they might come handy.

- To look at some common errors in the browser, open the JavaScript console:
https://webmasters.stackexchange.com/questions/8525/how-do-i-open-the-javascript-console-in-different-browsers
Then you may see a plain explanation of what is going wrong. Otherwise report it here.

- To enable Joomla debug, go to Joomla Administrator > Global Configuration > System (tab), and in the Debug Settings section, set Debug System to Yes, and Save.

Then the Joomla Debug console should be displayed at the bottom of the page, also in the front end.

- To enable VirtueMart debug, go to VirtueMart > Configuration > Shop (tab), and in the Advanced Settings section,
- set Enable debugging messages to For all,
- PHP Developer mode to For all,
- and, depending of your VirtueMart version, tick the Enable debugging of methods, to have only the shipment and payment methods debug.

Then the VitueMart Debug messages should be displayed at the top of the main content, also in the front end, depending on your template position for system-message-container.

Please let me know what is displayed.

Kind regards,
Hervé
 
Wednesday, 22 August 2018 08:29 IST
cirymarr
Hi Hervé

After much work effort, I finally managed to resolve the issue. I decided to upgrade VM from 3.0.18 to 3.2.14. This seemed to resolve my issue of STRIPE not appearing as a payment option.

It only took me 6 hours to resolve this.

Once again, VM has shown its true colours to me........each time I realise that migrating my eComerce clients over to WP and WooCommerce has the been the best decision I have ever made. 25 WooCommerce sites, with a multitude of third party plugins and payment methods, and never any issues!

Regards

Ciaran
Wednesday, 22 August 2018 14:15 IST
herve
Hi Ciaran,

I am sorry to hear that it took so long. It is strange, as I have many clients with VM 3.0.x series, and no such issue reported. At the same time, troubleshooting VirtueMart set up can be complicated, especially with many plugins as well.

I understand where you are coming from, and that is a pity that VirtueMart did not fit your needs. I have different experiences with VM, fortunately most of the time positive. So this is good that we, site designers, builders and maintainers, have many choices among online solutions.

Any way, I am glad that you found the solution that works for you!

Please let me know if I can be of any further assistance to you. Have a nice day!

Hervé
 
Friday, 21 September 2018 19:04 IST
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2018-09-21 18:04
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

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Reviews for Stripe for VirtueMart

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Stripe Plugin for Virtumart best Ever

12 November 2019
star starstarstar star 
Functionality

Once you go through the documentation and try out the settings (and don't forget to test it with a "test item", it works like a dream.

Ease of use

Very easy to use, though a little play with the settings may be needed to get an understanding of the system. And you need a stripe account.

Support

Best support ever. Hervé has been very patient and kind and helped me greatly when the Stripe plugin no longer spoke with the new updates.

Documentation

Documentation is very good. You do need a Stripe account, and you need a little "try out" time to get it all in place.

Value for money

Yes, very much value for money. The plugin, Hervé's support, the easy for the customers to use it. It is all worth it.

I used this to: I use it for my IMRF Bookshop: imrfbookshop(.)org. People can now pay by credit/debit card, Paypal (different plugin) and they can request an invoice and pay by bank transfer.
Owner's reply: Thanks a Million for your excellent review! This means a lot to me. And on a early Tuesday morning, you not only you made my day, but you made my whole week! Please accept my sincere gratitude for your feedback and for your trust in my services.

Works just fine

07 November 2019
star starstarstarstar 
Functionality

I particularly liked that test and live config is entered once, and a radio button to switch between modes

Ease of use

Straight forward to setup in the backend and easy for customers to use on the frontend.

Support

Issues created by an upgrade to Virtuemart were dealt with in a timely manner by the developer.

Documentation

Good documentation library that uses screen shots to clearly show configurations

Value for money

Yes. There are different subscription options, depending on your requirements.

I used this to: Selling various items of merchandise for a sailing club through Virtuemart.
Owner's reply: Thank you so much Lee! I am very grateful for your review and support!

Easy

15 February 2019
star starstarstarhalf star 
Functionality

Covers all what I need

Ease of use

Very simple installation and very simple tu use it

Support

Excellent !

Documentation

Nearly good

Value for money

Sure !

Owner's reply: I am really thankful for your review on the JED ! Our Documentation has been improved now, also with the addition of Styling and CSS help. Soon it will be available in several languages!

Works as advertised

19 November 2018
star starstarstarstar 
Functionality

Excellent, very easy to integrate and works well with the OPC we use from Virtueplanet.

Ease of use

Customer simply sees a neat credit card form

Support

Excellent, fast and comprehensive

Documentation

Simple to follow

Value for money

Very competitively priced, license is simple - use on as many domains as you like

I used this to: Multiple ecommerce websites
Owner's reply: Thanks a million Sharkey Consulting! I am very appreciative of your support!

Excellent plugin for Stripe credit and debit cards

23 April 2018
star starstarstarstar 
Functionality

Excellent - does everything we need

Ease of use

Very easy to use, configuration is easy

Support

Excellent - 200 out of 100 if I could :) Herve helped with any queries super quickly

Documentation

We didn't need to use it - the online help was perfect

Value for money

Excellent value, great extension for our needs

I used this to: Selling academic residential conferences
Owner's reply: Thanks a million David! I am very grateful for your appreciation!

Good component and support

13 April 2018
star starstarstarstar 
Functionality

It works good and easy with OPC.

Ease of use

Very easy to install.

Support

I had a problem and it was solved fast.

Documentation

Enough

Value for money

good

I used this to: VM shop
Owner's reply: ¡Muchas gracias! I really appreciate your feedback!

Excellent plugin, wonderful support!

05 March 2018
star starstarstarstar 
Functionality

Works perfectly.

Ease of use

Very easy to use.

Support

Great support! There were some issues with the template we are using, but Hervé was very helpful and competent to find a solution!

Documentation
Value for money

Absolutely worth the money.

I used this to: An Italian online tea shop.
Owner's reply: Thank you very much for your great review, It means a lot to me!

Stripe for Virtuemart

10 April 2015
star starstarstarstar 
Functionality

Functioned perfectly

Ease of use

Easy to use.

Support

Excellent support. Herve installed. Worked perfectly the first time.

Documentation

Easy to understand

Value for money

Worth more... great value.

I used this to: Our Shopping Cart Products on our Website

Convenient Stripe Virtuemart Plugin

17 January 2014
star starstarstarstar 

This plugin is great! At first I couldn't get it to work with my install of joomla and virtuemart--but the great tech support from Puma-it (Herve) did real right by me, helping me to quickly resolve the problem and get this up and working on my site. Thanks Herve for your great Code and keep up the great work!

Owner's reply: Thank you Sethtc for sharing your review on my plugin and support services! That is the first review, so I feel very proud. Serving our customers as best as we can is rewarding, I know it!

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Reviews are taken from the Joomla Extensions Directory™ website.