Friday, October 07, 2022
Text Size

You need to be a subscriber in order to receive support. We provide free documentation for our extensions, accessible for everyone to read. If you want to ask a pre-sales question, you don't have to be a subscriber. Just use the Contact Us link at the top or footer of the site.

Subscribe

Please make sure that your question is not answered in the documentation, or in the tickets below before submitting a ticket for support. It will save you time!

#129 – Message d'erreur "TCPDF ERROR: Could not include font definition file: helvetica"

Posted in ‘Stripe for VirtueMart’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Thursday, 04 October 2018 12:25 IST
mhedjaj
 Bonjour,

Je voulais savoir si j'avais bien installé le plugin sur mon site jm24.fr

J'ai regardé les paramètres du plugin dans joomla et je ne vois pas la possibilité de mettre une image de carte bancaires, je voudrais mettre une image là où il y a les commentaires, voir image jointe


Par ailleurs, une fois que j'ai validé une commande quelconque , j'ai une page blanche avec le message d'erreur suivant :

TCPDF ERROR: Could not include font definition file: helvetica

Pourtant le payment (test) passe correctement au niveau de la banque STRIPE
Thursday, 04 October 2018 12:56 IST
herve
Re-bonjour Mohamed !

Merci d'avoir acheté une souscription de notre plugin pour Stripe !

Pas de problème pour mettre une image, il suffit de la palcer dans
images/virtuemart/payment

et ensuite de la sélectionner dans les paramètres du plugin de paiement, comme indiqué ici :
https://www.puma-it.ie/en/joomla-virtuemart-extensions/documentation/68-stripe-for-virtuemart-joomla#logo-for-payment-cards-and-stripe

Il est possible qu'avec une installation moins récente de VirtueMart, les images soient dans
images/stories/virtuemart/payment



Concernant l'erreur avec TCPDF, c'est directement un problème dans VirtueMart, pas dans notre plugin : soit la mise à jour de TCPDF n'a pas été faite, soit un réglage à changer :
- VirtueMart > Configuration > Shop (tab), probalement les factures (Invoices)
- VirtueMart > Configuration > Templates, vérifier le Safe path.

Tenez moi informé de la suite ou la résolution, merci !

Cordialement,
Hervé
 
Thursday, 04 October 2018 13:24 IST
mhedjaj
Merci

Pour le premier point, c'est résolu ( voir fichier joint), je pense que le fait de ne pas avoir d'image au départ n'a pas fait apparaître l'option "logo" ?

Thursday, 04 October 2018 13:45 IST
mhedjaj
Pour le 2ème point, il est résolu avec la modification des invoices, j'ai mis pour le statut "confirmé par le client" au lieu de "confirmé"

concernant le safepath, il a l'air correct :

/home/mohamed6/vmsafe/


un dernier point que j'ai oublié, le commentaire sur les CCV, comment le faire apparaître ?
Thursday, 04 October 2018 14:33 IST
herve
Ravi de savoir ces points résolus !

Pour le commentaire CVV, c'est un ToolTip (bulle d'aide) qui doit s'afficher, par une classe CSS qui s'appelle "hasTip" et qui est un peu particulière, c'est un héritage de MooTools il me semble. Cela fait un moment que je n'ai pas regardé cette partie du code.

Donc cela dépend du template utilisé. Comment s'affiche les tooltips dans celui de votre site ? Avez-vous un lien vers la démo du template pour inspecter le code dans le navigateur ?

Cordialement,
Hervé
 
Thursday, 04 October 2018 15:08 IST
herve
Merci Mohamed, j'ai masqué les informations d'accès au site, pour ne pas tenté les hackers traquant les tickets publics.

Ce type de demande n'est pas inclus dans le support de notre plugin. C'est de la customisation et du travail de template, que nous pouvons réaliser dans le cadre de nos services supplémentaires "installation et tests", qui, dans votre cas sont l'équivalent de 2 heures d'expertises ici :
https://www.puma-it.ie/en/joomla-virtuemart-extensions/extra-services

A première vue, le template modifie et supprime les tooltips, comme le montre la capture d'écran ci-jointe.

Si vous savez quel code doit être remplacé, en regardant une page de site avec l'affiche correct d'un tooltip, nous pouvons vous indiquer où le faire pour le plugin Stripe.
Sinon, essayer avec un autre plugin de payment, comme Paypal pro ou Authorize.net, pour voir comment ils affichent le CVV.

Merci de votre compréhension. Dans l'attente de vous lire,
Cordialement,
Hervé

 
Thursday, 04 October 2018 15:22 IST
mhedjaj
Ok Merci

Je verrai ça avec mon informaticien

Paypal Pro me fait la même chose !
Thursday, 04 October 2018 17:54 IST
herve
Derien, avec plaisir !

N'hésitez pas à revenir vers nous si vous avez besoin d'assistance !

Cordialement,
Hervé
 

Please rate this ticket

Help us improve our support services by rating this ticket from one to five stars, according to how much you are satisfied from the handling of this ticket, one being not satisfied and five being very satisfied.

Support Hours

Our opening hours are Monday to Friday 09:30 – 17:30 Irish Summer Time (GMT+1). See our local time.
The ticket system is closed on weekends and outsides these days: you can neither file new tickets or reply to existing ones.

Popular Joomla Posts

Stripe for Joomla & VirtueMart: SCA and PSD 2, Questions and Answers

With the Strong Customer Authentication (SCA) deadline falling on Saturday, 14 September 2019, we received a lot of questions...

Reviews for Stripe for VirtueMart

star starstarstar star 
Functionality

Once you go through the documentation and try out the settings (and don't forget to test it with a "test item", it works like a dream.

Ease of use

Very easy to use, though a little play with the settings may be needed to get an understanding of the system. And you need a stripe account.

Support

Best support ever. Hervé has been very patient and kind and helped me greatly when the Stripe plugin no longer spoke with the new updates.

Documentation

Documentation is very good. You do need a Stripe account, and you need a little "try out" time to get it all in place.

Value for money

Yes, very much value for money. The plugin, Hervé's support, the easy for the customers to use it. It is all worth it.

I used this to: I use it for my IMRF Bookshop: imrfbookshop(.)org. People can now pay by credit/debit card, Paypal (different plugin) and they can request an invoice and pay by bank transfer.
Owner's reply: Thanks a Million for your excellent review! This means a lot to me. And on a early Tuesday morning, you not only you made my day, but you made my whole week! Please accept my sincere gratitude for your feedback and for your trust in my services.
star starstarstarstar 
Functionality

I particularly liked that test and live config is entered once, and a radio button to switch between modes

Ease of use

Straight forward to setup in the backend and easy for customers to use on the frontend.

Support

Issues created by an upgrade to Virtuemart were dealt with in a timely manner by the developer.

Documentation

Good documentation library that uses screen shots to clearly show configurations

Value for money

Yes. There are different subscription options, depending on your requirements.

I used this to: Selling various items of merchandise for a sailing club through Virtuemart.
Owner's reply: Thank you so much Lee! I am very grateful for your review and support!

Easy

15 February 2019
star starstarstarhalf star 
Functionality

Covers all what I need

Ease of use

Very simple installation and very simple tu use it

Support

Excellent !

Documentation

Nearly good

Value for money

Sure !

Owner's reply: I am really thankful for your review on the JED ! Our Documentation has been improved now, also with the addition of Styling and CSS help. Soon it will be available in several languages!
star starstarstarstar 
Functionality

Excellent, very easy to integrate and works well with the OPC we use from Virtueplanet.

Ease of use

Customer simply sees a neat credit card form

Support

Excellent, fast and comprehensive

Documentation

Simple to follow

Value for money

Very competitively priced, license is simple - use on as many domains as you like

I used this to: Multiple ecommerce websites
Owner's reply: Thanks a million Sharkey Consulting! I am very appreciative of your support!
star starstarstarstar 
Functionality

Excellent - does everything we need

Ease of use

Very easy to use, configuration is easy

Support

Excellent - 200 out of 100 if I could :) Herve helped with any queries super quickly

Documentation

We didn't need to use it - the online help was perfect

Value for money

Excellent value, great extension for our needs

I used this to: Selling academic residential conferences
Owner's reply: Thanks a million David! I am very grateful for your appreciation!
star starstarstarstar 
Functionality

It works good and easy with OPC.

Ease of use

Very easy to install.

Support

I had a problem and it was solved fast.

Documentation

Enough

Value for money

good

I used this to: VM shop
Owner's reply: ¡Muchas gracias! I really appreciate your feedback!
star starstarstarstar 
Functionality

Works perfectly.

Ease of use

Very easy to use.

Support

Great support! There were some issues with the template we are using, but Hervé was very helpful and competent to find a solution!

Documentation
Value for money

Absolutely worth the money.

I used this to: An Italian online tea shop.
Owner's reply: Thank you very much for your great review, It means a lot to me!
star starstarstarstar 
Functionality

Functioned perfectly

Ease of use

Easy to use.

Support

Excellent support. Herve installed. Worked perfectly the first time.

Documentation

Easy to understand

Value for money

Worth more... great value.

I used this to: Our Shopping Cart Products on our Website
star starstarstarstar 

This plugin is great! At first I couldn't get it to work with my install of joomla and virtuemart--but the great tech support from Puma-it (Herve) did real right by me, helping me to quickly resolve the problem and get this up and working on my site. Thanks Herve for your great Code and keep up the great work!

Owner's reply: Thank you Sethtc for sharing your review on my plugin and support services! That is the first review, so I feel very proud. Serving our customers as best as we can is rewarding, I know it!