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Home Extensions Support Stripe for VirtueMart #75: I can not set the direct mode

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#75 – I can not set the direct mode

Posted in ‘Stripe for VirtueMart’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Friday, 18 March 2016 16:45 GMT
oferpoint
 Hi!!

I can´t to buy in mode live. When I make a purchase, I see the amount in my tpv but not the transaction is done because my client is not charged the money. It seem to be in mode test always. I don´t know what happen.

I hope you can help me.

Thanks
Friday, 18 March 2016 16:48 GMT
oferpoint
I have vp one page checkout but when I disable it, the error persist.
I have the charge direct too.

Friday, 18 March 2016 16:49 GMT
herve
Hello,

Did you have your TEST transactions successful?

Please can you check that you the Stripe LIVE keys entered?

Also, have a look at the Stripe Dashboard > Logs, as we have more details?

Kind regards,
Hervé

 
Friday, 18 March 2016 16:57 GMT
oferpoint
Thanks

I get my tpv charges and I receive the email receipt . The problem is that my client has no charge.

I sent the log of the last position I tried to make if you can help me .

Response body

id: ch_17qQSABfKMIVwpTq5TaXnplg
object: "charge"
amount: 69
amount_refunded: 0
application_fee: null
balance_transaction: "txn_17qQSCBfKMIVwpTqaqRVn0UM"
captured: true
created: 1458318478
currency: "eur"
customer: null
description: null
destination: null
dispute: null
failure_code: null
failure_message: null
fraud_details:
invoice: null
livemode: true
metadata:
order: null
paid: true
receipt_email: null
receipt_number: null
refunded: false
refunds:
object: "list"
data:
has_more: false
total_count: 0
url: "/v1/charges/ch_17qQSABfKMIVwpTq5TaXnplg/refunds"
shipping: null
source:
id: card_17qQSABfKMIVwpTqlgIBCFhH
object: "card"
address_city: null
address_country: "ES"
address_line1: "Avenida del cobre"
address_line1_check: "unavailable"
address_line2: ""
address_state: "Sevilla"
address_zip: "41926"
address_zip_check: "unavailable"
brand: "MasterCard"
country: "ES"
customer: null
cvc_check: "pass"
dynamic_last4: null
exp_month: 12
exp_year: 2020
fingerprint: "YNeTBd2WftnrEBVR"
funding: "debit"
last4: "1512"
metadata:
name: "Alberto Piza Piza Señas"
tokenization_method: null
source_transfer: null
statement_descriptor: null
status: "succeeded"
Friday, 18 March 2016 17:03 GMT
herve
Well, according to the Stripe logs, the charge is successful:



amount: 69

amount_refunded: 0



captured: true



livemode: true



paid: true



status: "succeeded"



Please can you explain what do you mean by "The problem is that my client has no charge." ?

Kind regards,
Hervé
 
Friday, 18 March 2016 17:13 GMT
oferpoint
Thanks!!


I'm doing some checking purchase with my credit card. Raya receives the amount loaded fine, but my credit card has no charge . That is, on the bank of my client is not loaded . Does it take to charge the customer or that is not done well?

Sorry for my English.
Friday, 18 March 2016 17:19 GMT
herve
De nada.
You are very welcome.

It may takes a few days to appear on the card balance and account. It really depends on the bank or credit card company. Some transactions are in real time, some are not.

With you own card, how does it work if you make a purchase on another website? How long does it takes for you to see the charge on your credit card?

I suggest to check with Stripe support directly, as they will know these details much better than me.

If you have no error in Joomla/VirtueMart, there is nothing more I can do for you.

Please let me know if you need further help.

Gracías, Thank you for using our Stripe plugin for VirtueMart.

Please post a rating and a review at the Joomla! Extensions Directory (JED)
http://extensions.joomla.org/extensions/extension/extension-specific/virtuemart-extensions/stripe-for-virtuemart

Kind regards,
Hervé
 
Edited by herve on 2016-03-18 17:22
Friday, 18 March 2016 17:25 GMT
oferpoint
okk. I will see it.

Thank you very much

The support is excelent!
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

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Reviews for Stripe for VirtueMart

Post a review

Stripe Plugin for Virtumart best Ever

12 November 2019
star starstarstar star 
Functionality

Once you go through the documentation and try out the settings (and don't forget to test it with a "test item", it works like a dream.

Ease of use

Very easy to use, though a little play with the settings may be needed to get an understanding of the system. And you need a stripe account.

Support

Best support ever. Hervé has been very patient and kind and helped me greatly when the Stripe plugin no longer spoke with the new updates.

Documentation

Documentation is very good. You do need a Stripe account, and you need a little "try out" time to get it all in place.

Value for money

Yes, very much value for money. The plugin, Hervé's support, the easy for the customers to use it. It is all worth it.

I used this to: I use it for my IMRF Bookshop: imrfbookshop(.)org. People can now pay by credit/debit card, Paypal (different plugin) and they can request an invoice and pay by bank transfer.
Owner's reply: Thanks a Million for your excellent review! This means a lot to me. And on a early Tuesday morning, you not only you made my day, but you made my whole week! Please accept my sincere gratitude for your feedback and for your trust in my services.

Works just fine

07 November 2019
star starstarstarstar 
Functionality

I particularly liked that test and live config is entered once, and a radio button to switch between modes

Ease of use

Straight forward to setup in the backend and easy for customers to use on the frontend.

Support

Issues created by an upgrade to Virtuemart were dealt with in a timely manner by the developer.

Documentation

Good documentation library that uses screen shots to clearly show configurations

Value for money

Yes. There are different subscription options, depending on your requirements.

I used this to: Selling various items of merchandise for a sailing club through Virtuemart.
Owner's reply: Thank you so much Lee! I am very grateful for your review and support!

Easy

15 February 2019
star starstarstarhalf star 
Functionality

Covers all what I need

Ease of use

Very simple installation and very simple tu use it

Support

Excellent !

Documentation

Nearly good

Value for money

Sure !

Owner's reply: I am really thankful for your review on the JED ! Our Documentation has been improved now, also with the addition of Styling and CSS help. Soon it will be available in several languages!

Works as advertised

19 November 2018
star starstarstarstar 
Functionality

Excellent, very easy to integrate and works well with the OPC we use from Virtueplanet.

Ease of use

Customer simply sees a neat credit card form

Support

Excellent, fast and comprehensive

Documentation

Simple to follow

Value for money

Very competitively priced, license is simple - use on as many domains as you like

I used this to: Multiple ecommerce websites
Owner's reply: Thanks a million Sharkey Consulting! I am very appreciative of your support!

Excellent plugin for Stripe credit and debit cards

23 April 2018
star starstarstarstar 
Functionality

Excellent - does everything we need

Ease of use

Very easy to use, configuration is easy

Support

Excellent - 200 out of 100 if I could :) Herve helped with any queries super quickly

Documentation

We didn't need to use it - the online help was perfect

Value for money

Excellent value, great extension for our needs

I used this to: Selling academic residential conferences
Owner's reply: Thanks a million David! I am very grateful for your appreciation!

Good component and support

13 April 2018
star starstarstarstar 
Functionality

It works good and easy with OPC.

Ease of use

Very easy to install.

Support

I had a problem and it was solved fast.

Documentation

Enough

Value for money

good

I used this to: VM shop
Owner's reply: ¡Muchas gracias! I really appreciate your feedback!

Excellent plugin, wonderful support!

05 March 2018
star starstarstarstar 
Functionality

Works perfectly.

Ease of use

Very easy to use.

Support

Great support! There were some issues with the template we are using, but Hervé was very helpful and competent to find a solution!

Documentation
Value for money

Absolutely worth the money.

I used this to: An Italian online tea shop.
Owner's reply: Thank you very much for your great review, It means a lot to me!

Stripe for Virtuemart

10 April 2015
star starstarstarstar 
Functionality

Functioned perfectly

Ease of use

Easy to use.

Support

Excellent support. Herve installed. Worked perfectly the first time.

Documentation

Easy to understand

Value for money

Worth more... great value.

I used this to: Our Shopping Cart Products on our Website

Convenient Stripe Virtuemart Plugin

17 January 2014
star starstarstarstar 

This plugin is great! At first I couldn't get it to work with my install of joomla and virtuemart--but the great tech support from Puma-it (Herve) did real right by me, helping me to quickly resolve the problem and get this up and working on my site. Thanks Herve for your great Code and keep up the great work!

Owner's reply: Thank you Sethtc for sharing your review on my plugin and support services! That is the first review, so I feel very proud. Serving our customers as best as we can is rewarding, I know it!

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Reviews are taken from the Joomla Extensions Directory™ website.