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#89 – Stripe - IP not passed

Posted in ‘Stripe for VirtueMart’

This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Wednesday, 26 April 2017 08:30 IST

davidem

Hi Hervè,

I'm writing you because I have a problem with the Stripe payment.

All my transactions were blocked because I have a rule in my radar and the ip is not passed in the transaction. Here's the email of Stripe support.

"The reason that your charges are flagged by the system for manual review is the IP address is not being passed when creating the charge. This makes Radar unable to determine :ip_country: (hence having a null value and therefore is != to :card_country).

We determine 'ip_country' from the IP address of the customer that makes the charge. These generally come in via 2 methods:
Stripe.js integration, where we automatically take care of populating the 'ip_address' value
Submitting them via `external_metadata` if you are unable to integrate Stripe.js, but still want to pass us the relevant data about your customers.

I am including information on how to create a card token, which then can be associated with the customer:
https://stripe.com/docs/api#create_card_token

I hope all of this will help point you in the right direction. If you require any further assistance, just get back to me and I will be happy to help.

Have a good day.

All the best,

Simon"

Thank you very much in advance,
Davide

Wednesday, 26 April 2017 09:30 IST

herve

Hi Davide,

Thank you for using our plugin for VirtueMart.
I'm sorry about the issue you are experiencing.

I will double check the code and test, and add the IP address when it is not there. As I am preparing a fixes release today, it should be very soon. I will get back to you asap.

Kind regards,
Hervé

Wednesday, 26 April 2017 10:17 IST

davidem

Hi Hervé,

this is wonderful! Thank you very much!

Best regards,
Davide

Thursday, 27 April 2017 16:09 IST

herve

Hi Davide,

It si fine to add IP address in payment request, but waiting for Stripe support reply, to make sure it is taken into account in Radar rules (otherwise it would be useless).

I'll contact you once a patched version of the plugin is ready for you ;-)

Kind regards,
Hervé

Thursday, 27 April 2017 16:14 IST

davidem

Hi Hervé,

thank you very much for your update!

I will wait your next update!

Thanks a lot,
Davide

Saturday, 29 April 2017 18:41 IST

herve

Hi Davide,

Sorry for the late reply, but Stripe dev support did not get back to me, unusual delay for them... Any way, I've fixed a few other PHP notices, and added the IP address like you need. It is in the v2.0.1 release here:
https://www.puma-it.ie/en/joomla-virtuemart-extensions/downloads/download-stripe-for-virtuemart/file/stripe-for-virtuemart-2-0-1

It appears in the

metadata

named

customer_ip_address

.

In the Stripe logs it looks like in the first attachment (fake IP address of course for the image).
And you should be able to use it in the Radar rules like in the second attachment.

Please check if it works for you.

I am looking forward to hearing from you.

Kind regards,
Hervé

Monday, 01 May 2017 22:34 IST

davidem

Hi Hervè,

I will test it and I will let you know.

Thanks a lot,
Davide

Thursday, 01 June 2017 14:05 IST

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

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Reviews for Stripe for VirtueMart

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Stripe Plugin for Virtumart best Ever

12 November 2019 Wendy Webster

Functionality

Once you go through the documentation and try out the settings (and don't forget to test it with a "test item", it works like a dream.

Ease of use

Very easy to use, though a little play with the settings may be needed to get an understanding of the system. And you need a stripe account.

Support

Best support ever. Hervé has been very patient and kind and helped me greatly when the Stripe plugin no longer spoke with the new updates.

Documentation

Documentation is very good. You do need a Stripe account, and you need a little "try out" time to get it all in place.

Value for money

Yes, very much value for money. The plugin, Hervé's support, the easy for the customers to use it. It is all worth it.

I used this to: I use it for my IMRF Bookshop: imrfbookshop(.)org. People can now pay by credit/debit card, Paypal (different plugin) and they can request an invoice and pay by bank transfer.

Owner's reply: Thanks a Million for your excellent review! This means a lot to me. And on a early Tuesday morning, you not only you made my day, but you made my whole week! Please accept my sincere gratitude for your feedback and for your trust in my services.

Works just fine

07 November 2019 Lee Foster

Functionality

I particularly liked that test and live config is entered once, and a radio button to switch between modes

Ease of use

Straight forward to setup in the backend and easy for customers to use on the frontend.

Support

Issues created by an upgrade to Virtuemart were dealt with in a timely manner by the developer.

Documentation

Good documentation library that uses screen shots to clearly show configurations

Value for money

Yes. There are different subscription options, depending on your requirements.

I used this to: Selling various items of merchandise for a sailing club through Virtuemart.

Owner's reply: Thank you so much Lee! I am very grateful for your review and support!

Easy

15 February 2019 Michel Michaels

Functionality

Covers all what I need

Ease of use

Very simple installation and very simple tu use it

Support

Excellent !

Documentation

Nearly good

Value for money

Sure !

Great support! There were some issues with the template we are using, but Hervé was very helpful and competent to find a solution!

Documentation

Value for money

Absolutely worth the money.

I used this to: An Italian online tea shop.

Owner's reply: Thank you very much for your great review, It means a lot to me!

Stripe for Virtuemart

10 April 2015 Lawrence Wilson

Functionality

Functioned perfectly

Ease of use

Easy to use.

Support

Excellent support. Herve installed. Worked perfectly the first time.

Documentation

Easy to understand

Value for money

Worth more... great value.

I used this to: Our Shopping Cart Products on our Website

Convenient Stripe Virtuemart Plugin

17 January 2014 sethtc

This plugin is great! At first I couldn't get it to work with my install of joomla and virtuemart--but the great tech support from Puma-it (Herve) did real right by me, helping me to quickly resolve the problem and get this up and working on my site. Thanks Herve for your great Code and keep up the great work!

Owner's reply: Thank you Sethtc for sharing your review on my plugin and support services! That is the first review, so I feel very proud. Serving our customers as best as we can is rewarding, I know it!

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Reviews are taken from the Joomla Extensions Directory ™ website.

Suspension of plugins development

#89 – Stripe - IP not passed

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Reviews for Stripe for VirtueMart

Functionality

Ease of use

Support

Documentation

Value for money

Functionality

Ease of use

Support

Documentation

Value for money

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