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#94 – 0 error

Posted in ‘Stripe for VirtueMart’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Thursday, 14 September 2017 14:53 IST
pmcnamara
 When attempting to process a CC, I am getting

AN 0 ERROR OCCURED DURING YOUR REQUEST.

Stripe processing was working correctly.. I'm not sure why it stopped. I have uninstalled and reinstalled.. confirmed API keys.. tried it in sandbox and live.. nothing seems to work.

Patrick.
Thursday, 14 September 2017 15:13 IST
pmcnamara
You have passed a blank string for 'source'. You should remove the 'source' parameter from your request or supply a non-blank value.
Thursday, 14 September 2017 15:24 IST
herve
Hello Patrick,

Thank you for using our plugin for VirtueMart.

If it was working before, then it can come from recent updates. What changed on the website: Joomla, VirtueMart, PHP updates?

Or please look at logs, or the browser console messages.

Also, have you tested it on developer/copy website before going into production, like for any updates?

Kind regards,
Hervé
 
Thursday, 14 September 2017 15:48 IST
pmcnamara
Herve,

I am not aware of any changes that may have occured.

The error log says this..

{
"source": "",
"amount": "26500",
"currency": "usd",
"receipt_email": "[removed by support system]"
}


This is the error --
{
"error": {
"type": "invalid_request_error",
"message": "You have passed a blank string for 'source'. You should remove the 'source' parameter from your request or supply a non-blank value.",
"param": "source"
}
}


------ So, it doesn't like "SOURCE" being blank.. I'm not sure where in your plug-in you are pulling the parameter for source..
Edited by herve on 2017-09-15 10:19
Thursday, 14 September 2017 16:24 IST
herve
All right, that's the Stripe.com logs it seems. I was talking about the Joomla and VirtueMart logs. Do you know how to enable them?

Also, if not already set, please try with the Stripe plugin setting to "Charge Direct" like written here at 6.

Kind regards,
Hervé
 
Thursday, 14 September 2017 19:57 IST
pmcnamara
The change to Charge Direct had no effect.
Thursday, 14 September 2017 20:12 IST
pmcnamara
I am not finding the logs or how to turn them on
Thursday, 14 September 2017 20:13 IST
pmcnamara
Maybe this ?
Edited by pmcnamara on 2017-09-14 19:14
Friday, 15 September 2017 11:02 IST
herve
Hi Patrick,

I've unpublished your previous post with your logs, to protect your site from nasty eyes. Actually these are the web server logs, like Apache.

To look at some common errors in the browser, open the JavaScript console:
https://webmasters.stackexchange.com/questions/8525/how-do-i-open-the-javascript-console-in-different-browsers
Then you may a plain explanation of what is going wrong. Otherwise report it here.

To enable VirtueMart debug, go to VirtueMart > Configuration > Shop (tab), and in the Advanced Settings,
- set Enable debugging messages to For all,
- PHP Developer mode to For all,
- and, depending of your VirtueMart version, tick the Enable debugging of methods, to have only the shipment and payment methods debug.

Then the VitueMart Debug messages should be displayed at the top of the main content, also in the front end, depending on your template position for system-message-container.

Let me know if something triggers your attention.
 
Friday, 15 September 2017 11:16 IST
herve
I just had a quick look, and there are two javascript errors:
- with K2, not sure how to disable it, but it would be worth it for a quick test
Uncaught ReferenceError: jQuery is not defined
    at k2.frontend.js?v=2.8.0&sitepath=/:9
(anonymous) @ k2.frontend.js?v=2.8.0&sitepath=/:9
11:08:01.066

- with Cookie consent: try to unpublish the plugin
index.php?error=0&itemId=99999:254 Uncaught ReferenceError: cc is not defined
    at index.php?error=0&itemId=99999:254


Please remove products from cart, logout the customer, and to empty the browser cache. Then test again.

I'm looking forward to hearing from you.

Kind regards,
Hervé
 
Edited by herve on 2017-09-15 10:18
Friday, 15 September 2017 13:42 IST
pmcnamara
Herve, I'm going to try that.. but to me, the problem is really simple to identify, but I don't know how to fix it.. it is giving us a clear error..

When the form is submitted to Stripe for processing.. the param titled "source" is empty..

it looks like this : "source": ""

It is obvious to me, something is suppose to be in there, or it shouldn't be there at all.

Friday, 15 September 2017 13:59 IST
herve
It looks obvious, you are right, but how could we explain that "what" was there AND working before, has now disappeared (source) ? As the Stripe plugin is still the same, it must be coming from another source, or something is altering the script.

Please could you confirm that the version of the Stripe plugin is the same before the issue, and after?

The format of the information for processing the payment with Stripe is evolving with new versions of Stripe API, which should not changed on its own, unless manually by human action, or another connector. Maybe check on Stripe.com Dashboard, is the version of the API has been updated by another process (like if something else than VirtueMart is processing Stripe payments in this account)?

Kind regards,
Hervé
 
Friday, 15 September 2017 14:15 IST
pmcnamara
I have uninstalled and reinsalled the plug-in.. I have went back to an older version (2.0.2), and then come back to 2.1 to try and fix it.. so I don't know what it "was before", I only know what it is now. 2.1

I went into my Stripe dashboard.. deleted the standard api key and created a restricted api key (but with all options on) so there would be no chance of another plug-in source or application hitting that api.. and it didn't work.

So I don't know where to go from here..

Friday, 15 September 2017 14:29 IST
pmcnamara
I have a temporary shopping cart at http://powerstreamtv.wazala.com

The Stripe API is working here.. I am able to process orders here.

So whatever is not working is something to do with this joomla installation and how your plugin works within it..

The Stripe API is working...
Friday, 15 September 2017 14:39 IST
herve
[I was posting this reply when you other post came in].

Patrick, I understand your frustration. But in my position I know very little about your setup to be able to go further. And I cannot figure out what version was installed before, if you don't know yourself. Any way, that was only one possible source of problem to look at.

Do you have someone else looking or maintaining at the website?
How are usually done the Joomla and VirtueMart updates? Any automated script from your hosting provider?

By the way, have you tried the steps described on our Troubleshooting page?

I am working on new features and translations over the next weeks, but I've not come across any such issue.

The standard support included in our Stripe plugin subscription, does not include VirtueMart troubleshooting with other extensions. However, our Extra services "Installation" can be used against 2 hours of expert support for a case like yours.
Of course, if it happens that our plugin is faulty, we will refund immediately!

Kind regards,
Hervé
 
Friday, 15 September 2017 14:41 IST
herve


I have a temporary shopping cart at http://powerstreamtv.wazala.com



The Stripe API is working here.. I am able to process orders here.



So whatever is not working is something to do with this joomla installation and how your plugin works within it..



The Stripe API is working...


All right, so it seems that nothing is wrong with the code, whereas it is VM or my plugin.

Is it an exact copy at http://powerstreamtv.wazala.com? Or a new installa with the same configuration?
 
Friday, 15 September 2017 14:46 IST
pmcnamara
Wazala is a stand alone cart.. they don't use Joomla or your plug-in..

Friday, 15 September 2017 15:45 IST
herve
I didn't suggest that the Stripe API was not working, it happens temporarily, but it is very reliable
https://status.stripe.com/

So this Wazala check doesn't help with the issue.

Now please see my previous post
https://www.puma-it.ie/en/joomla-virtuemart-extensions/support/stripe-for-virtuemart/94-0-error#p791

Kind regards,
Herve
 
Friday, 22 September 2017 20:09 IST
pmcnamara
I still can't get this to work..
Friday, 22 September 2017 20:32 IST
herve
Hello Patrick,

And I still can't help you, if you don't help me to help you: some of my questions have no replies, so I'm not going any further. Remember, I asked these questions to find the problem on your website.

For years since I've developed this plugin, and with my other works with Joomla, I could always find the problem with the different tests explained in the troubleshooting page, and with the debug logs on, as previously detailed.

Please let me know what steps were done, and what were the results.

Kind regards,
Hervé

 
Friday, 22 September 2017 20:55 IST
pmcnamara
Herve, you are more then welcome to log in and see if you can figure it out.

I have disabled and uninstalled every plug-in and every setting that I can think of which might be interferring.. nothing seems to help.

I can get it to process in test mode, but when I go live, I get a Zero error.

0
AN 0 ERROR OCCURED DURING YOUR REQUEST.

I don't know what else to do..
Monday, 25 September 2017 16:19 IST
herve
Dear Patrick,

I've looked at one product page and made a test.
https://www.powerstreamtv.com/component/virtuemart/pstv/pstv-products/pstv-renegade-detail?Itemid=1223

Please check that in the Stripe plugin configuration the Force jQuery for Stripe plugin is set to No, as it seems it is loaded in front-end. This option is only there for specific setup, and is rarely used now.

Then perform a full transaction with the javascript console open: I feel like a Stripe account or configuration issue. They made some updates to their terms and conditions recently, like having the Stripe.com account phone number confirmed and verified.

To look at some common errors in the browser, open the JavaScript console:
https://webmasters.stackexchange.com/questions/8525/how-do-i-open-the-javascript-console-in-different-browsers
Then you may see a plain explanation of what is going wrong. Otherwise report it here.

I'm looking forward to helping you further,
Hervé

 
Thursday, 26 October 2017 14:05 IST
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2017-10-26 13:05
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

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Reviews for Stripe for VirtueMart

Post a review

Stripe Plugin for Virtumart best Ever

12 November 2019
star starstarstar star 
Functionality

Once you go through the documentation and try out the settings (and don't forget to test it with a "test item", it works like a dream.

Ease of use

Very easy to use, though a little play with the settings may be needed to get an understanding of the system. And you need a stripe account.

Support

Best support ever. Hervé has been very patient and kind and helped me greatly when the Stripe plugin no longer spoke with the new updates.

Documentation

Documentation is very good. You do need a Stripe account, and you need a little "try out" time to get it all in place.

Value for money

Yes, very much value for money. The plugin, Hervé's support, the easy for the customers to use it. It is all worth it.

I used this to: I use it for my IMRF Bookshop: imrfbookshop(.)org. People can now pay by credit/debit card, Paypal (different plugin) and they can request an invoice and pay by bank transfer.
Owner's reply: Thanks a Million for your excellent review! This means a lot to me. And on a early Tuesday morning, you not only you made my day, but you made my whole week! Please accept my sincere gratitude for your feedback and for your trust in my services.

Works just fine

07 November 2019
star starstarstarstar 
Functionality

I particularly liked that test and live config is entered once, and a radio button to switch between modes

Ease of use

Straight forward to setup in the backend and easy for customers to use on the frontend.

Support

Issues created by an upgrade to Virtuemart were dealt with in a timely manner by the developer.

Documentation

Good documentation library that uses screen shots to clearly show configurations

Value for money

Yes. There are different subscription options, depending on your requirements.

I used this to: Selling various items of merchandise for a sailing club through Virtuemart.
Owner's reply: Thank you so much Lee! I am very grateful for your review and support!

Easy

15 February 2019
star starstarstarhalf star 
Functionality

Covers all what I need

Ease of use

Very simple installation and very simple tu use it

Support

Excellent !

Documentation

Nearly good

Value for money

Sure !

Owner's reply: I am really thankful for your review on the JED ! Our Documentation has been improved now, also with the addition of Styling and CSS help. Soon it will be available in several languages!

Works as advertised

19 November 2018
star starstarstarstar 
Functionality

Excellent, very easy to integrate and works well with the OPC we use from Virtueplanet.

Ease of use

Customer simply sees a neat credit card form

Support

Excellent, fast and comprehensive

Documentation

Simple to follow

Value for money

Very competitively priced, license is simple - use on as many domains as you like

I used this to: Multiple ecommerce websites
Owner's reply: Thanks a million Sharkey Consulting! I am very appreciative of your support!

Excellent plugin for Stripe credit and debit cards

23 April 2018
star starstarstarstar 
Functionality

Excellent - does everything we need

Ease of use

Very easy to use, configuration is easy

Support

Excellent - 200 out of 100 if I could :) Herve helped with any queries super quickly

Documentation

We didn't need to use it - the online help was perfect

Value for money

Excellent value, great extension for our needs

I used this to: Selling academic residential conferences
Owner's reply: Thanks a million David! I am very grateful for your appreciation!

Good component and support

13 April 2018
star starstarstarstar 
Functionality

It works good and easy with OPC.

Ease of use

Very easy to install.

Support

I had a problem and it was solved fast.

Documentation

Enough

Value for money

good

I used this to: VM shop
Owner's reply: ¡Muchas gracias! I really appreciate your feedback!

Excellent plugin, wonderful support!

05 March 2018
star starstarstarstar 
Functionality

Works perfectly.

Ease of use

Very easy to use.

Support

Great support! There were some issues with the template we are using, but Hervé was very helpful and competent to find a solution!

Documentation
Value for money

Absolutely worth the money.

I used this to: An Italian online tea shop.
Owner's reply: Thank you very much for your great review, It means a lot to me!

Stripe for Virtuemart

10 April 2015
star starstarstarstar 
Functionality

Functioned perfectly

Ease of use

Easy to use.

Support

Excellent support. Herve installed. Worked perfectly the first time.

Documentation

Easy to understand

Value for money

Worth more... great value.

I used this to: Our Shopping Cart Products on our Website

Convenient Stripe Virtuemart Plugin

17 January 2014
star starstarstarstar 

This plugin is great! At first I couldn't get it to work with my install of joomla and virtuemart--but the great tech support from Puma-it (Herve) did real right by me, helping me to quickly resolve the problem and get this up and working on my site. Thanks Herve for your great Code and keep up the great work!

Owner's reply: Thank you Sethtc for sharing your review on my plugin and support services! That is the first review, so I feel very proud. Serving our customers as best as we can is rewarding, I know it!

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Reviews are taken from the Joomla Extensions Directory™ website.