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#32 – Authipay issue: no transaction time and date is being submitted

Posté dans ‘Authipay (AIB Merchant Services) for VirtueMart’

Ceci est un ticket public. Tout le monde pourra voir son contenu. Ne pas inclure des noms d'utilisateur, mots de passe ou toute autre information sensible.

lundi 8 septembre 2014 17:44 IST

a5uzb4lx

[Ticket open after email submission]
Hi Herve

i appreciate you are on holidays but hoping you may be able to help. I am trying to test the Authipay plugin for virtuemart but i am having issues successfully getting it to work. I have contacted Authipay support and they are telling me that no transaction time and date is being submitted within your plugin and thats why no transactions can go through, have you ever encountered this before ?

Many Thanks
Tommy Armitage

lundi 8 septembre 2014 18:06 IST

herve

Hi Tommy,

Thank you for using our plugin for VirtueMart 2.
Sorry about the issue. I have open a ticket for you, it is easier to follow.

I am not aware of this issue, but I will do further test and checks. Can you provide me with your server setup and versions details:
- Server Operating System
- Web server (Apache, IIS, ...)
- PHP 5.x.x
- MySql 5.x.x
- Joomla 2.x.x
- VirtueMart 2.x.x

I will then be able then to reproduce your problem, and get back to you in the next 48 hours. In the meantime, could you try to change the Time zone settings in the plugin, because it could be an issue between your server and Authipay server time.

Kind regards,
Hervé

mardi 9 septembre 2014 14:36 IST

tommy_armitage

Hi Herve,

Thansk for your response

see below details of my config:
- Server Operating System Linux
- Web server (Apache, IIS, ...) Apache
- PHP 5.3.29
- MySql 5.5.32-31.0
- Joomla 2.5.16
- VirtueMart 2.6.6

Many Thanks
Tommy

jeudi 11 septembre 2014 21:31 IST

tommy_armitage

Hi Herve,

I have noticed that once you change the timexone within the configuration of the plugin it does not seem to save just defaults back to GMT have you encountered this before ?
Thanks
Tommy

vendredi 12 septembre 2014 14:47 IST

herve

Hi Tommy,

I do not see any reason why it stopped working. But it is strange, and maybe not completely safe, to have the latest VM and not Joomla version.

However, I can do emergency maintenance and operations on my clients' web sites, but I cannot access all my development and test environment while away from my office. Sorry about that.

So, as a compensation, I will extend your plugin subscription from the number of days since the ticket opening until I have fixed when I'm back (25/09). You will still avail of the 25% off afterwards if you want to renew your subscription, so do not worry about the automated email reminders!

Kind regards,
Hervé

jeudi 25 septembre 2014 17:05 IST

tommy_armitage

Hi Herve,

My client is pushing me to go live with the website can you let me know if the issue has been resolved yet ?

Thanks
Tommy

jeudi 25 septembre 2014 17:12 IST

herve

Hi Tommy,

I am currently trying to reproduce your issue, using a real case shop. I have also contacted Authipay to make sure there were no changes on their platform, and they confirmed me it was fine.

I will contact you back very soon.

In the meantime, do you have a test/dev copy of your website available? Or would you be able to provide me a backup of the website, so that I can further test, if needed? (akeeba backup jpa file preferred).

Kind regards,
Hervé

jeudi 25 septembre 2014 17:40 IST

tommy_armitage

Hi Herve,

I can give you access to my own test site:

URL: http://[OBFUSCATED]

Let me know how you want me to send the username and password details ?

Tommy

jeudi 25 septembre 2014 17:59 IST

herve

That will be helpful, thank you.
Please open a PRIVATE ticket "credentials for ticket #32" with the credentials in it.

Kind regards,
Hervé

jeudi 25 septembre 2014 19:37 IST

tommy_armitage

Hi Herve

I cant seem to be able to create a new ticket think my subscription expired today would that prevent me?

jeudi 25 septembre 2014 23:05 IST

herve

Hi Tommy,
Sorry about that. I am just back to my computer. Your subscription has been extended and re-enabled.
Please try again.

Kind regards,
Hervé

vendredi 26 septembre 2014 00:18 IST

herve

I think I found the issue, with the date and time zone mixed up between Joomla and hosting server settings.
I will have a fix very soon, after further testings.

And in any case, I can provide you with a custom version if you need to go live before these tests.

all the best,
Hervé

vendredi 26 septembre 2014 11:40 IST

tommy_armitage

Hi Herve,

Thats great news looking forward to receiving the update.

Thanks
Tommy

dimanche 28 septembre 2014 23:28 IST

herve

Hi Tommy,

The issue has been fixed. Everything is working as expected now, except for the response details stored from Authipay (transaction date and time zone not correctly formatted, probably), but it is really a minor bug. I will work on it very soon, with further enhancements that I found while fixing this issue.

I am finishing the release package and updating my website for it.

Thank you for your patience.
Let me know if need further assistance!

Kind regards,
Hervé

lundi 29 septembre 2014 15:45 IST

herve

Hi Tommy,

Thank you for reporting this bug and allowing to release a new version. It has open up as well some enhancements to implement in the coming weeks.

You can download the new version. Your subscription has been extended to the 13/10/2014. To avail the 25% discount on renewals, to have further updates and support, renew before this expiration date.

Good luck with your client's web site launch!

Thank you for using our Authipay plugin for VirtueMart.

Please post a rating and a review at the Joomla! Extensions Directory (JED)
http://extensions.joomla.org/extensions/extension-specific/virtuemart-extensions/virtuemart-payment-systems/24657

Kind regards,
Hervé

lundi 29 septembre 2014 17:23 IST

tommy_armitage

Many Thanks Herve.

jeudi 30 octobre 2014 09:05 GMT

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

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Extensions et Services en français

Nous ajoutons, progressivement, la version française des pages et interactions concernant le plugin Stripe pour VirtueMart. Certaines parties sont encore en anglais, merci de votre patience !

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Commentaires sur Stripe pour VirtueMart

Post a review

Stripe Plugin for Virtumart best Ever

12 November 2019 Wendy Webster

Functionality

Once you go through the documentation and try out the settings (and don't forget to test it with a "test item", it works like a dream.

Ease of use

Very easy to use, though a little play with the settings may be needed to get an understanding of the system. And you need a stripe account.

Support

Best support ever. Hervé has been very patient and kind and helped me greatly when the Stripe plugin no longer spoke with the new updates.

Documentation

Documentation is very good. You do need a Stripe account, and you need a little "try out" time to get it all in place.

Value for money

Yes, very much value for money. The plugin, Hervé's support, the easy for the customers to use it. It is all worth it.

I used this to: I use it for my IMRF Bookshop: imrfbookshop(.)org. People can now pay by credit/debit card, Paypal (different plugin) and they can request an invoice and pay by bank transfer.

Owner's reply: Thanks a Million for your excellent review! This means a lot to me. And on a early Tuesday morning, you not only you made my day, but you made my whole week! Please accept my sincere gratitude for your feedback and for your trust in my services.

Works just fine

07 November 2019 Lee Foster

Functionality

I particularly liked that test and live config is entered once, and a radio button to switch between modes

Ease of use

Straight forward to setup in the backend and easy for customers to use on the frontend.

Support

Issues created by an upgrade to Virtuemart were dealt with in a timely manner by the developer.

Documentation

Good documentation library that uses screen shots to clearly show configurations

Value for money

Yes. There are different subscription options, depending on your requirements.

I used this to: Selling various items of merchandise for a sailing club through Virtuemart.

Owner's reply: Thank you so much Lee! I am very grateful for your review and support!

Easy

15 February 2019 Michel Michaels

Functionality

Covers all what I need

Ease of use

Very simple installation and very simple tu use it

Support

Excellent !

Documentation

Nearly good

Value for money

Sure !

Great support! There were some issues with the template we are using, but Hervé was very helpful and competent to find a solution!

Documentation

Value for money

Absolutely worth the money.

I used this to: An Italian online tea shop.

Owner's reply: Thank you very much for your great review, It means a lot to me!

Stripe for Virtuemart

10 April 2015 Lawrence Wilson

Functionality

Functioned perfectly

Ease of use

Easy to use.

Support

Excellent support. Herve installed. Worked perfectly the first time.

Documentation

Easy to understand

Value for money

Worth more... great value.

I used this to: Our Shopping Cart Products on our Website

Convenient Stripe Virtuemart Plugin

17 January 2014 sethtc

This plugin is great! At first I couldn't get it to work with my install of joomla and virtuemart--but the great tech support from Puma-it (Herve) did real right by me, helping me to quickly resolve the problem and get this up and working on my site. Thanks Herve for your great Code and keep up the great work!

Owner's reply: Thank you Sethtc for sharing your review on my plugin and support services! That is the first review, so I feel very proud. Serving our customers as best as we can is rewarding, I know it!

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Reviews are taken from the Joomla Extensions Directory ™ website.