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#113 – Stripe 2.2.1 disaster

Posté dans ‘Stripe for VirtueMart’

Ceci est un ticket public. Tout le monde pourra voir son contenu. Ne pas inclure des noms d'utilisateur, mots de passe ou toute autre information sensible.

lundi 26 mars 2018 23:52 IST

dmb

Hi Herve,

Just been told that the Stripe plugin 2.2.1 isn't working at all on our website ... customers getting the screen below, although it's taking the money out of their account. Some have re-tried multiple times then hit their credit limit and had their cards blocked.

I've had to unpublish the plugin, can't take any card payments atm. Need to go do a lot of refunds and goodwill payments.

Regards,

David

mardi 27 mars 2018 00:07 IST

herve

Hi David,

I'm very sorry to ear that.

I don't know what you were doing lately, but it is not recommended, on a LIVE website, to turn a payment plugin on and off. Neither to restore a previous backup from December, or to do any thing in "panic mode".

There are some differences between the the two versions of the plugin you mentioned, and the error "unknown column 'stripe_response_charge_id' ..." suggests that successive installs have taken place. I don't see a reason why the latest 2.2.1 would not work with your setup.

We will have a closer look tomorrow. Do you have a test / development server to reproduce the issue?

Kind regards,
Hervé

mardi 27 mars 2018 00:20 IST

dmb

Hi Herve,

Yes, I agree - and BTW it's far too late to be answering support queries :) However we had some pretty bad experiences in the last few weeks with huge volumes (first free event we offered ... ha ha !).

Unfortunately there are many moving parts as we have maybe 50 components running on the site, and it took testing since late January to narrow down the cause of the Free orders problems to the Stripe plugin, but even after further testing then revealed some other symptoms when the volume came on recently.

Anyway, I've just completed smoke testing a combination of Joomla 3.8.4/VM3.0.16/Stripe 2.2.1 running which looks stable, albeit with the problems of the Free payments method. I re-installed and re-enabled the Stripe 2.2.1 plugin and everything else looks OK. Visa/Mastercard/Amex/Paypal are working successfully, backend and VM tables look fine. Free payments still has the issues we discussed earlier.

So I'm going to leave it for tonight and clean up tomorrow, hopefully the Free payments issue is an easy one :)

All the best,

David

mardi 27 mars 2018 00:59 IST

dmb

Just a followup Hervé,

I have test servers that I can easily give you front and backend access to where I can replicate the issue, but let me know if you need command line access as I'd have to set up separate certificates for you to get in at that level.

Best wishes,

David

mardi 27 mars 2018 12:00 IST

herve

Hi David,

Yes, test server access would speed up the tests for your situation. I don't CLI access at all, no worries.

We will continue this on the other ticket:
https://www.puma-it.ie/en/joomla-virtuemart-extensions/support/stripe-for-virtuemart/112-stripe-plugin-conflict-with-free-payment-method

About this present ticket, the re-install of the Stripe plugin 2.2.1 solved the issue as far as I understood. So do you agree if I close it now?

Kind regards,
Hervé

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Nous ajoutons, progressivement, la version française des pages et interactions concernant le plugin Stripe pour VirtueMart. Certaines parties sont encore en anglais, merci de votre patience !

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Commentaires sur Stripe pour VirtueMart

Post a review

Stripe Plugin for Virtumart best Ever

12 November 2019 Wendy Webster

Functionality

Once you go through the documentation and try out the settings (and don't forget to test it with a "test item", it works like a dream.

Ease of use

Very easy to use, though a little play with the settings may be needed to get an understanding of the system. And you need a stripe account.

Support

Best support ever. Hervé has been very patient and kind and helped me greatly when the Stripe plugin no longer spoke with the new updates.

Documentation

Documentation is very good. You do need a Stripe account, and you need a little "try out" time to get it all in place.

Value for money

Yes, very much value for money. The plugin, Hervé's support, the easy for the customers to use it. It is all worth it.

I used this to: I use it for my IMRF Bookshop: imrfbookshop(.)org. People can now pay by credit/debit card, Paypal (different plugin) and they can request an invoice and pay by bank transfer.

Owner's reply: Thanks a Million for your excellent review! This means a lot to me. And on a early Tuesday morning, you not only you made my day, but you made my whole week! Please accept my sincere gratitude for your feedback and for your trust in my services.

Works just fine

07 November 2019 Lee Foster

Functionality

I particularly liked that test and live config is entered once, and a radio button to switch between modes

Ease of use

Straight forward to setup in the backend and easy for customers to use on the frontend.

Support

Issues created by an upgrade to Virtuemart were dealt with in a timely manner by the developer.

Documentation

Good documentation library that uses screen shots to clearly show configurations

Value for money

Yes. There are different subscription options, depending on your requirements.

I used this to: Selling various items of merchandise for a sailing club through Virtuemart.

Owner's reply: Thank you so much Lee! I am very grateful for your review and support!

Easy

15 February 2019 Michel Michaels

Functionality

Covers all what I need

Ease of use

Very simple installation and very simple tu use it

Support

Excellent !

Documentation

Nearly good

Value for money

Sure !

Great support! There were some issues with the template we are using, but Hervé was very helpful and competent to find a solution!

Documentation

Value for money

Absolutely worth the money.

I used this to: An Italian online tea shop.

Owner's reply: Thank you very much for your great review, It means a lot to me!

Stripe for Virtuemart

10 April 2015 Lawrence Wilson

Functionality

Functioned perfectly

Ease of use

Easy to use.

Support

Excellent support. Herve installed. Worked perfectly the first time.

Documentation

Easy to understand

Value for money

Worth more... great value.

I used this to: Our Shopping Cart Products on our Website

Convenient Stripe Virtuemart Plugin

17 January 2014 sethtc

This plugin is great! At first I couldn't get it to work with my install of joomla and virtuemart--but the great tech support from Puma-it (Herve) did real right by me, helping me to quickly resolve the problem and get this up and working on my site. Thanks Herve for your great Code and keep up the great work!

Owner's reply: Thank you Sethtc for sharing your review on my plugin and support services! That is the first review, so I feel very proud. Serving our customers as best as we can is rewarding, I know it!

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Reviews are taken from the Joomla Extensions Directory ™ website.