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Please make sure that your question is not answered in the documentation, or in the tickets below before submitting a ticket for support. It will save you time!

#140 – Error at checkout

Posté dans ‘Stripe for VirtueMart’

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jeudi 28 février 2019 14:32 GMT

richie

Hi Herve,

I upgraded my version recently and have an error message at the end of the checkout process. Do you think it's something to do with your plugin ? If you think it's not, I'll check with RuposTel and go from there.

Picture of the error attached. It reads : Unknown column 'stripe_response_charge_id' in 'field list'

Thanks,

Richie.

jeudi 28 février 2019 14:49 GMT

herve

Hi Richie,

Thank you for your message, and also for renewing your subscription with us! I really appreciate it.

Please would try to manually re-install the plugin?
(quick reminder: you don't need to un-install the plugin before updating or re-installing. You may loose some date otherwise.)

I would looking forward to helping you and fixing this very soon!

Kind regards,
Hervé

jeudi 28 février 2019 15:54 GMT

richie

Hi Hervé,

Thanks for the quick reply. I didn't even check before but I was using ver. 2.2.3 so I've that updated to 2.2.5 now and the error is gone.

What prompted me to check was because a customer ordered an item a few days ago from the site, payment went through but there was no notification that the order had been accepted. Looking at the screenshot I sent you, it says that the order is 'pending'. I hadn't noticed that earlier. I was getting an email from Stripe to say that the money had been accepted but there was no email from my site to say the order was accepted.

After updating the plugin, I did a couple of €1 transactions and it's working perfect now. The error message is gone and the orders are showing up as 'confirmed' and not 'pending'. I'm also getting emails to say the order is confirmed.

So thanks again for the help. I'm all sorted :-)

Regards,

Richie.

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Extensions et Services en français

Nous ajoutons, progressivement, la version française des pages et interactions concernant le plugin Stripe pour VirtueMart. Certaines parties sont encore en anglais, merci de votre patience !

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Commentaires sur Stripe pour VirtueMart

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Stripe Plugin for Virtumart best Ever

12 November 2019 Wendy Webster

Functionality

Once you go through the documentation and try out the settings (and don't forget to test it with a "test item", it works like a dream.

Ease of use

Very easy to use, though a little play with the settings may be needed to get an understanding of the system. And you need a stripe account.

Support

Best support ever. Hervé has been very patient and kind and helped me greatly when the Stripe plugin no longer spoke with the new updates.

Documentation

Documentation is very good. You do need a Stripe account, and you need a little "try out" time to get it all in place.

Value for money

Yes, very much value for money. The plugin, Hervé's support, the easy for the customers to use it. It is all worth it.

I used this to: I use it for my IMRF Bookshop: imrfbookshop(.)org. People can now pay by credit/debit card, Paypal (different plugin) and they can request an invoice and pay by bank transfer.

Owner's reply: Thanks a Million for your excellent review! This means a lot to me. And on a early Tuesday morning, you not only you made my day, but you made my whole week! Please accept my sincere gratitude for your feedback and for your trust in my services.

Works just fine

07 November 2019 Lee Foster

Functionality

I particularly liked that test and live config is entered once, and a radio button to switch between modes

Ease of use

Straight forward to setup in the backend and easy for customers to use on the frontend.

Support

Issues created by an upgrade to Virtuemart were dealt with in a timely manner by the developer.

Documentation

Good documentation library that uses screen shots to clearly show configurations

Value for money

Yes. There are different subscription options, depending on your requirements.

I used this to: Selling various items of merchandise for a sailing club through Virtuemart.

Owner's reply: Thank you so much Lee! I am very grateful for your review and support!

Easy

15 February 2019 Michel Michaels

Functionality

Covers all what I need

Ease of use

Very simple installation and very simple tu use it

Support

Excellent !

Documentation

Nearly good

Value for money

Sure !

Great support! There were some issues with the template we are using, but Hervé was very helpful and competent to find a solution!

Documentation

Value for money

Absolutely worth the money.

I used this to: An Italian online tea shop.

Owner's reply: Thank you very much for your great review, It means a lot to me!

Stripe for Virtuemart

10 April 2015 Lawrence Wilson

Functionality

Functioned perfectly

Ease of use

Easy to use.

Support

Excellent support. Herve installed. Worked perfectly the first time.

Documentation

Easy to understand

Value for money

Worth more... great value.

I used this to: Our Shopping Cart Products on our Website

Convenient Stripe Virtuemart Plugin

17 January 2014 sethtc

This plugin is great! At first I couldn't get it to work with my install of joomla and virtuemart--but the great tech support from Puma-it (Herve) did real right by me, helping me to quickly resolve the problem and get this up and working on my site. Thanks Herve for your great Code and keep up the great work!

Owner's reply: Thank you Sethtc for sharing your review on my plugin and support services! That is the first review, so I feel very proud. Serving our customers as best as we can is rewarding, I know it!

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Reviews are taken from the Joomla Extensions Directory ™ website.